Contact & Grievance Redressal
Last updated: 3 November 2026
VettriRides is a service of Inforge Technologies Private Limited.
Customer support
- In the app: Help & Support (chat with us), in both the VettriRides and Captain apps.
- Phone: +91 99445 44992
- Email: support@vettribus.com.in
- Emergency during a trip: tap SOS in the app; in immediate danger call 112.
Grievance Officer
If your complaint is not resolved, or it concerns your personal data, contact our Grievance Officer, appointed under the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:
- Name: Manoj Kumar
- Company: Inforge Technologies Private Limited
- Phone: +91 99445 44992
- Email: support@vettribus.com.in
We acknowledge complaints within 48 hours and resolve them within 15 days. Please include your registered mobile number and, if it is about a trip, its date and time.