Driver (Captain) Terms

1. Our relationship

You are an independent service provider who uses VettriRides to find customers. You are not our employee or agent. You choose when to go online and which requests to accept, and you are responsible for your own vehicle, its costs and your taxes.

2. Eligibility and verification

• You must be at least 18, hold a valid driving licence for the vehicle types you drive, and for rides and parcels have a vehicle with a valid registration (RC), insurance, fitness and pollution certificates, and any permit the law requires.
• You consent to us verifying your documents: through DigiLocker (with your consent in DigiLocker), our verification partners, and checks against government records of your licence and vehicle.
• You consent to a live selfie being taken in the app and compared with the photo on your licence and Aadhaar, to confirm it is you. We may ask for a new selfie at any time.
• Keep your documents up to date. You cannot go online with an expired licence or insurance, or for a vehicle type your licence does not cover.

3. Taking jobs

• Requests go to nearby drivers who are online. Accept only requests you can complete.
• Start a ride only with the rider's OTP, and a parcel only with the sender's pickup OTP. Complete a parcel delivery only with the receiver's delivery OTP.
• Follow the route shown or the customer's reasonable request, and drive safely and lawfully. Do not carry more passengers than allowed.
• Do not ask for more than the fare shown, take trips off the app with customers you met through it, or contact customers for anything other than the job.
• Refuse parcels that are prohibited (see the Terms of Use), unsafe or above the weight limit, and tell us through Help & Support.
• Cancel only for a good reason, choosing the reason in the app. Frequent cancellations may reduce the requests you receive.

4. Acting driver jobs

• Switch on acting driver jobs in the app and choose the areas you serve. Jobs are assigned about 3 hours before the start; decline promptly if you cannot do one.
• You need a licence that covers the customer's vehicle. Treat the vehicle with care, check it with the customer at the start and end, and report any damage or problem immediately.
• Traffic fines caused by your driving are your responsibility.
• Start the job with the customer's OTP and end it when you hand the vehicle back. The customer pays you the amount shown in the app; full-day jobs include a daily driver beta, which is yours in full.

5. Fares, commission and payouts

• Customers pay the fare shown in the app. You earn the fare minus our platform commission (currently 20% of the fare, not taken on the acting driver beta). We will tell you in the app before the commission changes.
• For online payments, your earnings are added to your balance. For cash and acting driver jobs, you collect the payment and the commission is deducted from your balance.
• Your balance is paid out daily to the bank account or UPI ID in your profile, once it is at least ₹100. Keep your payout details correct.
• You are responsible for your own income tax and GST, if applicable. Tax may be deducted at source where the law requires.

6. Location and the app

While you are online or on a job, the app shares your location with us, including in the background, so we can send you nearby requests and show customers where you are. You can go offline at any time.

7. Ratings, suspension and deactivation

Customers rate you after each job. We may suspend or deactivate your account for unsafe driving, harassment, fraud, fake documents, repeated poor ratings or cancellations, or breaking these terms or the law. We will tell you why, and you can ask us to review the decision through Help & Support.

8. Liability

You are responsible for loss or damage you cause while providing a service, and for keeping valid insurance for your vehicle. To the extent the law allows, our liability to you is limited to the earnings due to you.

9. Changes, law and disputes

We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of India, and the courts at Coimbatore have jurisdiction.

10. Contact

Use Help & Support in the Captain app, call +91 99445 44992 or email support@vettribus.com.in. See Contact & Grievances for our Grievance Officer.