Cancellation & Refund Policy

1. Cancelling

• Rides: tap Cancel on the ride screen any time before the trip starts.
• Parcels: cancel before the parcel is collected. Once collected, it cannot be cancelled: contact Help & Support if there is a problem.
• Acting drivers: open My Bookings and cancel any time before the job starts.
• We do not currently charge a cancellation fee. If we introduce one, it will be shown in the app before you cancel, and in this policy.
• If no driver is found, or the driver cancels, you are not charged.

2. Payments that fail

If money is deducted but the payment shows as failed, it is usually reversed automatically by your bank or PayU within 5 to 7 working days. If it is not, contact us with the date and time and we will check it.

3. Refunds

• If you were charged wrongly (for example a wrong fare, a duplicate payment or a trip that did not happen), raise it through Help & Support within 7 days, with the date and time.
• We reply within 48 hours. Approved refunds of online payments go back to your original payment method (card, UPI or bank) within 5 to 7 working days. Refunds of cash payments are made by UPI or bank transfer.
• Acting driver jobs are paid to the driver directly; we help resolve any dispute about the amount.
• For a lost or damaged parcel, see section 6 of the Terms of Use.

4. Contact

Chat with us in the app (Help & Support), call +91 99445 44992 or email support@vettribus.com.in. See Contact & Grievances.